Frequently Asked Questions
Everything you need to know about shopping at Milano.
What is the standard shipping timeframe for orders?
We offer express shipping worldwide. Domestic orders typically arrive within 3-5 business days, while international shipping for our luxury shoes and bags can take 7-10 business days depending on your location.
Can I return a pair of shoes if they don't fit?
Yes, we offer a 30-day return policy for all unworn footwear, sandals, and accessories. Items must be returned in their original packaging with all tags attached to qualify for a full refund.
Are your leather goods made from genuine leather?
Absolutely. All Milano purses, wallets, and bags are crafted from premium, high-quality genuine leather and materials to ensure durability and a luxury finish.
How do I track my order status?
Once your order is dispatched, you will receive an email containing a tracking number and a link to our courier's website so you can monitor your delivery in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay for a secure checkout experience.
Do you offer a warranty on bags and wallets?
Yes, all Milano accessories come with a 6-month limited warranty against manufacturing defects. This covers hardware issues on purses and stitching on wallets.